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Helpful Hints

Helping your phone stay connected through the storms

Our weather in far Western Kentucky can range from freezing cold to unbearable hot. Strong thunderstorms and tornadoes have hit our area hard the last few years and we would like to share some helpful hints to keep your phone service working.

We’ve found that many of the telephone service outages reported during storms are the result of problems with electrical wires, not telephone wires. So, to help us continue to assist you during bad weather, please consider the following before calling to report troubles or outages.

• Is your telephone line plugged securely into the wall?

Your telephone cord may have been jarred loose from the jack, resulting in a loss of telephone service.

• Have you disconnected your computer modem?

• Are you using a cordless telephone?

If so, try plugging a regular telephone into the wall jack to determine whether your telephone line has indeed been affected.

• Are you experiencing a power outage?

As noted above, in many reports of telephone service interruption, electrical wires and/or a power outage are to blame.

If you still are experiencing troubles, call our trouble hotline at 611 or the main telephone number at (270) 665-5186. Before the repairman comes to your house, remember to unplug all of your phone equipment.

Click on Wire Maintenance above to keep from worrying about the high cost of repairs!