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    Having trouble with your DSL connection and you can’t get on-line? Try one of the help tips below.

    Print This Page Print this Page
    Save This File Save this page
    Download This File Download The Fix File

    Click on the link below to save the DSL fix tool to your PC’s desktop. This tool can be used to  help your Internet connection get on-line if it will not connect

    Please do the following two steps now to help troubleshoot if you can't access the Internet.  This will assure that you have the instructions and tool if you can't get online later.  If you have problems, open the instructions on your desktop to aid in troubleshooting
    1. Right click on the save this page link and save target as to the desktop for future reference
    2. Right click on the DSL Fix Tool link and save target as to the desktop.    ***DSL FIX TOOL***

    Do you have Ballard TV and DSL? If so, follow these steps.

    1) Make sure the TV, Residential Gateway (cable box), Router and PC are turned off. Unplug the power cord of the Residential Gateway and then plug the power cord back into the electrical outlet.

    2) Turn on the TV and Residential Gateway. Wait for the TV to begin showing the TV programming. This may take up to 5 minutes.

    3) Once the TV is operating properly, power on your Router and wait for it show full connectivity. (Skip this step if you do not have a router.)

    4) Turn on the PC and wait for it to completely start-up.

    5) Try to log on to the Internet.

    6) If you still can not connect, run the fix tool that is located above.

    7) Call (270) 665-9600 if you still can not connect.

    Do you have DSL only? If so, follow these steps.

    1) Make sure the DSL modem and PC are turned off. Unplug the power to the DSL Modem and then reconnect it to the electrical outlet.

    2) Wait for the DSL modem to completely connect. The link lights should be green.

    3) Turn on the PC and wait for it to completely start-up.

    4) Try to log on to the Internet.

    5) If you still can not connect, run the fix tool that is located above.

    6) Call (270) 665-9600 if you still can not connect.

    Ballard Telephone Cooperative offers local phone, long distance, internet, cable, cellular and other telecommunications services to
    Ballard County and Western McCracken County.
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